FAQ
First Luxury started as a company with a retail store in Singapore’s Main Shopping belt, Orchard Road. We have been preserving the value of luxury items by reselling them from this traditional brick and mortar store.
First Luxury believes that every luxury item has its value, and that it’s our duty to preserve it.
The First Luxury app is simply an amplification of this value, to make the buying and selling of luxury items to be a smart, transparent, trustworthy and simple process! It also consolidates and expands the regional luxury community.
Simply create an account by signing up via email to begin using the app.
Click on the “Consign” button in the bottom tab bar, submit the consignment request form and we will handle the rest! Logistics (collection and deliveries), marketing, and a secure payment gateway to facilitate the sales, will all be taken care of by us.
Once your consignment request is accepted, you'll need to drop off your bag at our store or arrange for us to collect it so we can authenticate it.
If your item passes our authentication process, we'll handle the listing, marketing, and secure payment processing.
All consignment items are stored safely and properly in our insured warehouse.
We reserve the right to refuse or cancel your consignment at any time for reasons including but not limited to:
- Item not passing our authentication process.
- Item not meeting our quality standards.
- Misrepresentation of the item's condition or details.
If you find items you like, you can simply click the “Add to cart“ button, and check out whenever you wish. Do note that sales are only final upon payment – someone else may buy the item if you don’t check out fast!
For overseas shoppers, shipping fees are not included in the listed price. Shipping costs vary depending on the size, weight and destination of your chosen items. Information about overseas shipping fees will appear during the checkout process.